Sliding Fee Scale

The Community Health Center of Franklin County is a Federally Qualified Health Center (FQHC).

No one will be denied access to services due to an inability to pay.

Discounts are available for all services based on household income and family size.

The goal is to make needed healthcare affordable.

How to Qualify


Insured and uninsured patients are able to access our services at a discounted rate. All forms of insurance accepted, including: Mass Health, Medicare, and private insurance. Assistance is available in applying for these programs.

Discounts are determined based on household income and size (please see table below to see your discount rate)

How the Sliding Fee Scale Works

Example: If you are a family of four (4) with a household income of $40,000 a year, you would receive a 50% discount for your services

Make An Appointment


Our certified Health Navigators are able to provide assistance to anyone living in the Pioneer Valley, not just our patients. To make sure we can accommodate you, please call our Insurance and Outreach Enrollment Coordinator, Tanya at (413) 325-8500 (option 9) Ext. 146 for more information or to make an appointment.

Please view the “Documents to Have Ready” section below for a list of documents you will need to bring with you.

Documents To Have Ready


Patients must complete a Sliding Fee Scale Application

Patients must provide verification documents - for a list of acceptable supporting documents please follow the link:
Sliding Fee Verification Documents

Please bring these documents with you to your appointment with our Health Navigators

Need More Help? Connect with our Insurance Outreach and Enrollment Coordinator


Tanya Poulos
(413) 325-8500 ext. 146